Archive
the young generation are the future
“If you could go back in time and change one piece of history, what would it be?”
I was doing some interviewing last week. My role was to probe the breadth and depth of the candidate’s operational abilities while my colleague was looking at the touchy, feely stuff and the above question was one of her standards. Read more…
do you lead or manage, and why it matters
I write a lot here on leadership issues; it features a lot in what I do and is something that has fascinated me for many years. This week I was reading in an on line forum where the difference between a manager and a leader was under debate. Read more…
it’s as easy to do customer service well as it is to get it wrong
Customer service Is something of a passion of mine and over the last week a few examples good, bad and indifferent have prompted these thoughts. Read more…
you get the supplier relationship that you deserve
How to have a good working relationship with your suppliers; it’s a topic that comes up often when talking to clients and buyers. Read more…
let your people go and be pleased for them
“Poaching talent” said my fellow speaker, and, even with pantomime season nearly at a close, you could sense the audience wanting to boo and hiss. Read more…
I disapprove of what you say, but I will defend to the death your right to say it. #jesuisahmed
I don’t suppose that anyone reading that headline will be in any doubt as to the event that prompted it, but do I agree with the sentiment? Read more…
how well can you manage if a crisis overtakes you?
Welcome back to all of those who have taken time off over the holiday season and are re-joining those of us who have had to, or like me have chosen to, work through.
It has been a fraught couple of weeks for some with a series of disasters some of which are ongoing. These things can happen on any day of the year, but when they happen at a time when many are expecting to be celebrating they are more poignant. Read more…
One never goes so far as when one doesn’t know where one is going – Goethe
This one is a bit of a double edged sword maybe. You can work with it from a couple of angles as least. Read more…
it’s not scope creep; it’s business as usual
My dislike of management speak is well documented here, but I still have to deal with its use on a daily basis and one such expression that has cropped up a lot over the last couple of weeks is Scope Creep. Read more…
three things you need to succeed
There are three aspects to performance that everything else hangs on. Without them you can function, but if you want to achieve anything specific you need all three. Read more…
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the Monday Musings column from that consultant bloke 