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Posts Tagged ‘railways’

how hard is it to deliver decent customer service?


Back to customer service this week and a trio of unrelated incidents that have got me thinking about this again. Read more…

Monday Musings holiday fun on travel to London


As it is a Holiday Monday I thought a little frivolity could surface and so, having been reading about the Mayoral campaign on a couple trips to London recently, it strikes me that I might make a suggestion.

One issue for both candidates seemed to be to do something about “the monolith that is Transport for London”. If so, then I ask that they axe the DffTCB; The Department for frustrating ThatConsultantBloke. I have a picture of something like this: Read more…

the office of the future; midweek musings on how will we meet London’s needs?


For all that we talk about the new technologies and philosophies bringing us alternative ways of working, agile working, knowledge working and all of these buzz phrases the Transport for London plans show the Mayor’s Transport Strategy having a predicted growth in employment in London growing by 750,000 people between now and 2031 and looks at how the capital can handle that growth on its public transport networks and roads.

So where are all of these people going to work? Sure, not all of them will be office employees, but such numbers suggest that there is no real sign of mass decamping from the city’s offices does it? Read more…

Is the purpose of your visit business or pleasure?

September 20, 2010 3 comments

In a few days time I will walk down another jetway, shuffle along the queue to face an immigration official and face that perennial question; “Is the purpose of your visit business or pleasure?” Now I learned years ago that you don’t get smart with immigration, but the answer for me is almost always “Both”.

I’ve been very lucky over the years in that my various jobs have taken me all over the UK, to nine other European countries and to the USA. I’ve met so many people and seen so many sights that it truly has been a privilege.

I don’t enjoy the travelling as much as I used to. Driving has lost much of its lustre with Labour’s hatred of the motorist showing through in so many ways over their umpteen years in power together with the complete lack of any driving standards. Osama bin Liner and his crew screwed up flying and airports and as for the trains; the method of privatisation ruined them. If I have a choice I’ll drive because at least I can chose my own route, but my next big trip has to be by air because of the distances involved, not to mention the impracticality of crossing the Atlantic in a car.

This time I am fortunate enough to be flying business across the pond and first on the internal flights so I will, at least, be somewhat pampered en route, but it is the destinations rather than the journey that interest me.

I like places, but it is always the people that make the places more often than not. Yes, architecture and scenery have their own power and I am comfortable enough with my own company and a view on occasions, but it is the people who inhabit the buildings and spaces that generally provide interest. How many conversations have I had with strangers over the last forty years or so? I have no idea, but, whether they were the business contacts I had travelled to meet or just someone I ran into, I’ve never ceased to be fascinated by them, their lives and the conversations we have shared.

There is so much pleasure to be had from finding out about people and the way that they live. I may not always agree with their views on life, business, politics or whatever, but so what? I’ve always been in the school of tolerance of other people’s right to express themselves (which is why I stand firm against political correctness). In any case, how can you ever hope to understand if you don’t expose yourself to alternative points of view? Of course I have had my fair share of bores and bigots, but you learn to deal with them. The joy is in sharing and coming away from each encounter richer in your knowledge of the way life is lived in those parts.

So who will I meet on this trip? I’m going to run into someone in the departure lounge, be sat next to someone on the ‘plane and then there are the various airports and hotels on the trip. American hospitality is second to none and I reckon I’ll have talked to at least 300 people that I’ve never met before by the time I get home.

Those that travel on business often complain that it isn’t the jolly that those who don’t travel on business view it as. I would argue that it is what you make it. Yes it can be a chore if you let it be, but you don’t have to. Business or pleasure? Always both.

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let the train take the strain, or is the car better by far?


Recently I had a meeting near London Bridge, but which way to travel? I go up to town about 15 times a year on average these days, and I’ve had bad luck with trains to and from Swindon one way and another in recent years.

An additional issue is that the cost is very high if I can’t book well in advance, and I try to keep costs down regardless of whether it is I or my client who is paying. A spontaneous run up to The Smoke from Swindon will cost about £120 including the car park for example. Another problem is the latter; car parking is a bit hit and miss if I’m not there reasonably early and, if I get there and can’t park, I’ve driven 15 minutes in the wrong direction and have therefore wasted about half an hour by the time I get to the M4 heading East to try an alternative.

Over time I’ve developed options for driving part way, usually to Reading where there is covered parking next to the station, a connecting walkway to the platforms plus extra train options from other routes that converge there. Nett journey time from my house to Paddington is about the same as going from Swindon, but the rail and car park charge is so much less that, even allowing for a mileage charge at HMRC rates, I can still do the run for about £35 less that by rail from  Swindon.

Another option is to drive to Basingstoke. The extra mileage cancels out the slightly cheaper rail fare making it on a par with the run to Reading, but the traffic is easier and the cross country drive via my home town of Newbury is pleasant. The trains take me into Waterloo, so it is an easy walk from there to London Bridge, or across the river into central London if I’m going to, say, the IoD or Whitehall.

So I favour this hybrid journey of road and rail combined. Certainly it is less effective in terms of my green leanings, but it provides me with a cheaper and less stressful journey and, for the part I do in the car, is far more comfortable. Trains these days I find appallingly uncomfortable, and yes, I do understand that my size has something to do with that, but, whilst I accept responsibility for my girth, I can’t do a lot about my skeletal height and width. Train seating these days is clearly designed for dwarves and midgets and the lack of anywhere decent to park my carcass takes a lot of the pleasure away from what used to be a treat.

I loved taking the train, especially in the 80’s when I travelled around a lot of the UK by British Rail. And also trains in Denmark, Germany, France and the USA.

Even in my various spells of commuting into the City during the 60s into the 80s there was a bit more space and the seats were tall enough for me to have somewhere to rest my head, but then some idiot design team came in and refurbished all the carriages with small seats, plastic and strip lighting and the world of rail travel went on a downward spiral for me.

Now we have these ultra modern trains with their garish and lurid colour schemes that offer a period of torture rather than the pleasures of old. Yes, they are usually clean and reliable, but are they what we need to attract people onto public transport, especially given the, often extortionate, cost?

Such is progress.

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Bowen’s 1st Law of Public Transport


If the service before the one you are now waiting for had been as late running as the one you are waiting for is, you’d be on your way by now.

This is an old adage, coined 30 odd years ago when I used to travel by bus a lot. This blog entry was prompted when I had a trip by train to London. Knowing that there were 3 trains at about 10 minute intervals at that time of the morning I headed for the station. The first train had just hove into view as I locked my car, but pulled out bang on time as I walked up the steps to the platform. The next train was shown as 25 minutes late and that had pushed the one behind back as well. If the first one had been just 1 minute late I would have been on it. Such is life.