Archive
Improvement projects should make things better, shouldn’t they?
I travel by ‘bus and train as often as I can, not just because of the green aspects, but because I quite like it; I get to look around and to think in a way that I can’t afford to do when I am driving, but looking around and thinking can lead to seeing and realising. For someone who has a long record of customer service seeing and realising can mean trouble. Read more…
monday musings on leadership and motivation
The ability to motivate is one of those traits that we expect in a leader; keeping the team positive, productive and, for at least short bursts, galvanised should be bread and butter to a good leader as should the ability to keep the team’s collective heads up when things are not going too well. Read more…
the oddest presentation I’ve had to make
It’s a bright February morning as the sales team arrive in two cars, with the low sun shining bright off the disappearing frost. This is a big morning, for they are due to present as one of five short listed suppliers for a deal that will be worth at least £5m over the first three years of the contract on offer and, if they win, there is a lot more that they can do for this client. Read more…
providing creative space, petty politics; more from the leadership front line
The benefits of providing free space for workers to network and enjoy some refreshments was the subject of a news item on one of the TV breakfast shows last week and they had wheeled in a pundit to vouch for said benefits, the person concerned citing the restaurant as a great place for such networking to take place. This caused some hilarity for the Berkshire Belle for she, like me, recalls only too well the occasion when I was almost sacked over that very issue. Read more…
would you rather be a leader or a manager?
I was reading the other day an on line forum where the difference between a manager and a leader was under debate. That there is a difference between managing and leading I don’t think is at issue, but there is no reason for me why the same person can’t be both, and I would go further and suggest that many of the best leaders are also good managers. Read more…
musings on the fire drill and other emergency procedures
For much of my working life before getting involved in Facilities Management the fire drill was the province of HR, or Personnel as we used to call them and at more than one location there was a delight in picking a wet day for the practice. Because they always had the drills in the same weeks every year, and always in the gap between morning tea break and lunch, the old sweats could usually work out when the drill would be from the weather forecast. Someone based near HR would be watching for the tell-tale signs of activity. As soon as HR were seen to be assembling with clip boards, macs and brollies the word would go around and people would be ready for the bell; after all, the quicker they were out the quicker they could be back in again, but whilst some very good evacuation times (as I would later come to know) were being recorded HR would always moan drainishly about everyone having apparently stopped to put their coats on before leaving the building; somehow it never occurred to them that we were ready and waiting for the bell. Read more…
2012 in review – The Monday Musings blog
The WordPress.com stats helper monkeys prepared a 2012 annual report for this blog.
Here’s an excerpt:
600 people reached the top of Mt. Everest in 2012. This blog got about 4,000 views in 2012. If every person who reached the top of Mt. Everest viewed this blog, it would have taken 7 years to get that many views.
Great teams come from characters, not clones
He set out that morning in good spirits; for late December it was a bright day and heading slightly north he didn’t have to worry too much about the low sun in his eyes. The English countryside was at its Winter finest and he felt good about the day to come; a few hours working with a small group who not only sought his advice, but had readily paid in advance. The mile flew by with some help from Classic FM and he was soon turning into the drive of the venue, an old country manor, now a hotel. Read more…
What’s in a word? Usage and Abusage of our Language
Several years ago I was sat on an aeroplane sweltering as we waited what seemed an age in the queue to take off. Having pushed back on time we took nearly an hour to get to the runway, “I hate these moments” I said to my companion, but then I thought some more. Do I really hate anything? There are certainly a lot of things that I don’t like to varying degrees, but hate, no not really. Read more…
dealing with prank callers
Hoax calls made the news last week in circumstances that turned out to have tragic repercussions. They are, of course, not a new phenomenon, so how are facilities management teams geared up to handle these sorts of things? Read more…



